Your privacy is our priority:
By using the Joywin platform, you agree to this Privacy Policy. If you have any questions, feel free to contact us.
1
Introduction
Welcome to Joywin's Privacy Policy. We believe your personal information belongs to you. That's why whenever you open an account, place a bet, or get in touch with us on the Joywin platform, we make it our responsibility to be fully transparent about how your data is collected, used, and protected.
This Privacy Policy applies to Joywin's website, mobile app, and all related services. Before you read on, here's something important — we never sell your information, and we never use it for marketing without your consent.
Joywin's Privacy Policy may be updated from time to time. When changes are made, the date at the top of the page will be revised and, where necessary, you will be notified by email. Continued use of the platform constitutes acceptance of the updated policy.
This Privacy Policy has been written in full for users in Bangladesh so they can clearly understand their rights and protections. In the event of any dispute, the English version shall be considered definitive.
2What information we collect
Joywin collects certain information to ensure quality service and maintain a safe environment. Details are outlined in the table below:
| Data Type |
Example |
Mandatory? |
| Identity Information |
Full name, date of birth, national ID number |
Yes |
| Contact Information |
Email address, mobile number |
Yes |
| Financial Information |
Mobile banking number, bank account number |
For withdrawals |
| KYC Documents |
NID / passport photo, selfie |
For verification |
| Device Information |
IP address, browser, operating system |
Automatic |
| Usage Data |
Page visits, betting history, login times |
Automatic |
| Communication Records |
Live chat, email correspondence |
Support Hours |
We only collect information that is necessary to provide our services. No unnecessary or excessive data is requested.
3How we collect your information
Joywin collects information through a variety of methods. Each one is transparent and carried out with your knowledge:
- Directly provided: Information you provide directly during registration, deposits or withdrawals, and when contacting support.
- Automatic Collection: Device and browser information collected via cookies, log files, and tracking pixels while using the website or app.
- Third Parties: Transaction confirmation data from payment providers (bKash, Nagad, etc.) and identity verification data from KYC partners.
- Public sources: Where legally required, information may be verified against government databases or public records.
We never access your phone's contacts, messages, or camera — unless you grant permission yourself for a KYC selfie.
4Purpose of Data Use
Joywin uses your information solely for the purposes listed below. It is never used for anything else:
- Account management: Account registration, login, balance management, and delivering a personalized experience.
- Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
- Identity Verification: To verify user age and identity during the KYC process.
- Customer Support: To resolve your issues quickly and maintain a record of your support history.
- Security Assurance: To detect unusual login activity, fraud, or account hacking attempts.
- Legal Obligations: To comply with applicable laws and meet the requirements of regulatory authorities.
- Service Improvement: To analyze usage statistics and improve the overall platform experience.
- Promotional Communications: To notify you about offers and bonuses, only with your consent.
Under joywin's Privacy Policy, we do not use your data to build profiles for third-party advertising. Your data represents your trust in us — it is not a product to be sold.
5Data Sharing Policy
Joywin never sells your personal data. However, information may be shared with third parties in limited, specific circumstances:
- Payment Partners: bKash, Nagad, Rocket, Upay, and banks only receive the information necessary to complete a transaction.
- KYC Service Provider: Trusted third-party identity verification providers use your data solely for verification purposes.
- Technology Partners: Hosting and cybersecurity providers operate under contractual confidentiality obligations to support platform operations.
- Legal Authorities: We are legally required to provide information in response to valid requests from courts or law enforcement agencies.
- Business transfers: Users will be notified in advance of any merger or acquisition involving Joywin.
All our third-party partners operate under strict confidentiality agreements. They may only use your data for the specified purpose — nothing beyond that.
6Cookies Policy
The joywin website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your experience.
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security, and core platform functionality |
Upon session end |
| Performance Cookies |
Page load times, error detection |
30 Days |
| Functionality Cookies |
Remembering language preferences and layout settings |
1 Year |
| Analytics Cookies |
User behavior analysis, service improvement |
6 Months |
You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
7Data Retention & Security
Keeping your data secure is a cornerstone of Joywin's Privacy Policy. We follow industry-standard security practices:
- Encryption: All data at rest and in transit is encrypted with AES-256 and TLS 1.3.
- Access Control: Only authorized staff can access specific data, and all access is logged.
- Server Security: Our servers are protected through firewalls, DDoS protection, and regular security audits.
- Data Backup: Regular backups are performed to ensure data is never lost.
- Retention period: Even after account closure, data may be retained for up to 5 years as required by law.
In the event of a data breach or security incident, affected users will be notified by email within 72 hours.
8Your Rights
Under Joywin's Privacy Policy, you have full control over your own data. You can exercise the following rights at any time:
Right to Access
You may request to view the personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data after your account is closed.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Portability
You may request a copy of your data in a specific format.
Right to Object
You can object to marketing communications or profiling at any time.
To exercise these rights support@joywin.im Email us at. We will respond within 30 business days.
9Children's Privacy
Joywin is strictly for users aged 18 and above. We do not knowingly collect any personal data from minors.
- Age verification is carried out at registration, and users under 18 are not permitted to create an account.
- If we discover that information from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.
- If a parent or guardian suspects their child has created an account on Joywin, please contact us immediately.
Responsible gaming is a core principle at Joywin. We are committed to protecting minors at all times. To learn more, visit our
Responsible Gaming View page.
10Contact
For any questions, concerns, or complaints regarding our Privacy Policy, please reach us through the following:
- Email: support@joywin.im
- Live Chat: Log in to the platform and reach us via 24/7 live chat.
- Response Time: Via live chat within 5 minutes, via email within 24 hours.
This Privacy Policy was last updated in January 2026. joywin is committed to treating your privacy with the utmost importance and to delivering services with full transparency.
Frequently Asked Questions
No, Joywin never sells your personal information to third parties. Under our Privacy Policy, your data is used solely for service delivery, payment processing, and legal compliance.
KYC documents are retained for as long as your account is active and for up to 5 years after closure to meet legal requirements. They are automatically deleted once this period expires.
Yes, you may request deletion of your data after closing your account. However, certain information may need to be retained for a defined period due to legal obligations. Email us at support@joywin.im and we'll provide full details.
The joywin app only requests permissions that are strictly necessary. Camera and storage access may be required for KYC verification — however, access to your contacts, messages, or any other personal data is never requested.
For any significant changes, joywin will notify you in advance via email or platform notification. You can also check the "Last Updated" date at the top of this page to stay informed of any updates.